During daily work, our customer service team has collected the questions many customers have asked. And here they are!
You ask, I answer!
What are the differences between Smart Model (Deep Black) and Basic Model (Black)?
Actually they are exactly the same in shape and color. We have to use colors to name different models.
The smart model has 2 air quality sensors. That’s the main difference. The filtration system is the same. They both have motor, filter, negative ion generator, and ozone generator.
In fact, being named “basic” does not mean the Basic Model is weaker in purifying or disinfecting. Instead, it offers a more cost-efficient solution to in-car air quality.
What’s the lifespan of a filter?
There is a filter inside the machine, ready for use. A filter can usually last for 3-5 months.
It depends on how many hours the machine works, not a calendar month. The machine has a filter replacement indicator. It will give a sound signal of 3 long beeps when time is up.
Besides working hours, the lifespan of a filter is greatly influenced by the air quality of its working environment. So, please check the filter regularly to ensure timely replacement.
We have filters for replacement. The price is for a pair of filters. The replacement cost is not high. So please don’t worry 🙂
Is there a battery inside?
The purifier does not have a built-in rechargeable battery. If you park your car under strong sunlight, Li-on batteries may explode. And, with a battery inside, it would not be allowed to get on a plane.
We offer two cables: car cigaret lighter socket cable, and USB cable. With the USB cable, you can connect it to a powerbank or mobile phone charger very conveniently.
How can I use it to help me stay safe in the car?
During this special time, it’s advisable to avoid crowded public transportation. With powerful purification and sterilization, we help you stay safe inside your private vehicle.
Use the ozone to disinfect your car:
(1) in the evening when back from work
(2) when a passenger gets off (especially useful for taxi & Grab drivers)
(3) when driving back from downtown
Can I use an air purifier with UV to disinfect?
Technically speaking, to use UV to kill bacteria and virus, you’ve got to expose them to UV for 30-60 minutes. However, air passes through an air purifier in less than 1 second. Obviously, UV won’t be able to do anything in such a short time.
Instead, ozone is a much better option.
Can I stay beside it when in use?
GEMEGA C208 is a 2-in-1 machine: purifier + ozonizer.
When using it as a purifier, you can stay right beside it. It purifies with its filter and releases negative ions into air. There is no ozone emission.
You need to stay out of the car or the room only when ozone is on. It releases ozone for 10 minutes, and stops automatically.
To turn on ozone, you need to touch the right button for 3 seconds. It will give you a signal of a beep and purple light.
It is designed in this way to avoid misoperation. In the car, you may touch the button and switch on the ozone accidentally (especially when there is a kid).
If you need to get in your car right after using ozone, open the doors and ventilate the car for several minutes first. Technically speaking, after half an hour, most ozone will be gone.
What’s the purpose of auto power-off after 2 hours without manual control?
Because GEMEGA C208 is designed mainly for car use, it is configured for 2-hour auto shutdown. The purpose is to protect the car battery. Some cars (although very few of them) keep electricity constantly on, even after you leave your car.
It means if you don’t operate this purifier, it stops automatically after 2 hours. If you operate it (changing the speed, for example), the auto shutdown timer is reset and counts from zero again.
After purifying in the car for 2 consecutive hours, the in-car air quality will be acceptable in most cases. If you need it to continue working, you can turn it on again manually.
Why shouldn’t I use unapproved aroma inside it?
This purifier is made of high-standard ABS material, able to bear strong tropical sunlight, but sensitive to chemical solutions.
So, please use aroma tested compatible with ABS.